Keller Williams Realty
Reviews and Complaints

''I recently sold my home with Heather Openshaw as my realtor. This was a terrible experience.

There were numerous things that were unacceptable. I only saw my agent one time at the time of listing. After that, the communication was average. The agent, Heather Openshaw, was not timely or complete with her communication.

I had a couple of offers on the home. The first one, canceled after the inspection. The agent did not inform me there was a back up offer. The buyers agent lives in my neighborhood and informed me of the back up before my agent did.

Ongoing communication after the original listing and offer was intermittent at best. I knew about the back up offer and contacted Heather who then told me that, yes, there was a back up offer that was over asking price. As we moved forward, this offer was accepted.

I had several questions regarding the offer and the contract that followed. Heather was more responsive with text messages instead of direction communication.

I asked several questions on text about the contract. Heather finally responded in person, and tried to read the contract to me line by line instead of answering my questions. This was very patronizing to me. When I did have phone contact with her in the beginning, her speech was pressured as if trying to get me off the phone.

She did not listen to me and when I tried to raise questions; I had to interrupt her to get a word in edgewise.

As the offer proceeded, she had less and less contact. After I provided her with feedback regarding her communication, she started routing things through her assistant Laura. Her assistant Laura was the point of contact. During the negotiations, the buyers were unhappy with the inspection.

She then began to contact me tried and get me to take the new offer which was some $25,000 below the original. When I would not capitulate, she began to communicate a bit more. During this time, she seemed to try to get me to lower my expectations based on the buyer. She told me that she was kicking in the $6,000 difference.

Eventually, we came to an agreement. I asked her point blank if she was putting in the difference between the offer and my bottom line. She said yes. At the closing, I saw that the other agent also kicked in $3,000.

Part off the agreement was to lease back the home for 60 days.

Heather said there would be a lease agreement. When the agreement was not submitted to me prior to closing, I requested the agreement before the signage at closing. I received a lease agreement from Heather. It turns out that this lease agreement was a dummied agreement that was submitted by Heather.

When the offer was finalized, Heather was still not in direct contact.

Prior to the signing, I received the settlement agreement. It was incorrect, and I sent it back at least three times to be corrected. At that same time, I received what Heathers office called a lease addendum. In fact, it was the buyers generated lease agreement.

At that point, I reached out to Heathers assistant, and she told me that she and Heather manufactured the first lease agreement.

Finally, we come to closing. After kicking back the settlement paperwork due to errors found by me, the sale was executed. The buyers lease agreement was signed. The home closed and was recorded.

The Title company sent an e-mail to inform me of that. After that, Heathers assistant sent a text telling me that the property closed. To this day, I have not personally heard from Heather.

At this time, I do not feel that my interests were represented adequately. Heather could have informed me that I could negotiate the buyers agents fee.

She did not keep me informed throughout the process. I was the one who reviewed the settlement agreement and found the errors. Even after that, still no communication from Heather.

I would not recommend Openshaw or Keller Williams after this experience. I have lived in the home for 35 years.

Granted, I dont have a lot of experience with selling a home.

This is what I paid Heather to do. It was a waste of my money to be represented by Keller Williams and Heather.

Sincerely,

Carey Dickerson

cdickerson252@***.com

Im not going to go into a lot of detail bc it would take too long. Everyone I have ever dealt with at kw has been incompetent and just plain bad at what they do.

They break the law regularly and certainly violate real estate commission standards regularly. I had to walk from my deal to get someone to actually do their job. I fired my realtor and her broker called me and begged me to move forward with the deal assuring me we had a clear to close the next day at 1:45. I got there the next day and the closing docs werent at title company and we did not yet have a clear to close unlike they had promised we did.

It was the only reason I agreed to continue with the deal bc it had been such a nightmare to that point I just wanted to get away from it! And it was an amazing house right on the water. Well I closed but was too late for funds to be wired so I was unable to move. I was closing on my current residence the following Monday and was literally going to be homeless.

I had an apartment lined up but the deal was such a nightmare I had no time to get by and see it and fill out application and by the time I did it was gone. I did not have the time to locate another one and fill out the application and all that before closing(keep in mind my realtor and lender told me not to write any significant checks or do any credit checks until after closing and we were already 14 days past the scheduled closing when I was planning to move into an apartment while renovated new house) I literally had my bank account tied up for 2 entire months. None of what I had so perfectly planned out ended up happening. I did close on the house 2 weeks later and moved straight in and am living on a mattress on the floor with all of my belongings in storage and boxes in the house.

I am living on one side of Ty w house while they renovate the other and will flip flop when done with that side. My life is in shambles. Utter shambles. And I had everything perfectly planned out.

It all went wrong bc my agent Melissa Dixon and her Broker Melissa Babcock at Keller Williams in Mobile Alabama are completely incompetent and care absolutely NOTHING about their clients needs and in NO WAY represent their clients. I was told the night I walked from the deal by my realtor to take a deep breath we have done all we can do its out of our hands now. When my life was falling apart and I was going to be homeless in 3 days. Unfortunately I had to get ugly with everyone to get them to finally take me seriously and get the deal done or I was walking.

Im now thinking Im just going to sell the house and get what I can, cut my losses and move on to something else and lick my wounds there. I have to get my life back in a manageable place. Like I said Im not a litigious person or spiteful and they are very lucky or I would be calling the RE commission and my attorney and they would be in a real mess. I am doing this in hopes it will keep at least some people from making the same mistake.

I promise you there is no house on the planet worth dealing with them. If they have it listed or bring you a propertygraciously decline. Dont get sucked in by it being a nice property. Try to go around them or do whatever you need to do but DO NOT use them.

And if you do just know what youre getting and protect yourself. Im sorry for the long review but thats about 3% of the story and the best I could do. BtwI have been in the real estate business my entire adult life.

I KNOW how these things should go, what the laws are and what the realtors fiduciary duties. They do not clearly

The title to my home was stolen on 06/30/20 from an alleged upset sale SIX MONTHS PRIOR on 12/16/19. I have been fighting an uphill battle since 06/28/21 when I first found out about the title transfer.

To sum this up as quickly and directly as I can... there was a mortgage executed 3 days before the alleged sale for the "exact amount of the bid" of $212,000 but 1st payment was not due until 2021, which is when I found out. Then the coerced me into signing another mortgage with them for $150,000 and transferred my tax bills to a fake address and exposed my home to upset five times! The taxes are delinquent, they have tax liens and personal liens in four counties, convictions for unsafe properties, and quality of life.

This *** in a corrupt county with a corrupt tax director, topped with a gutless judge take me to quiet title. Well the judge is given the mortgage fraud and still rules to grant them possession and $184,000 in rent. MY HOME IS PAID OFF WITH A VALUE OF 650,000 TO PROTECT THE LIFETIME OF CARE FOR MY DISABLED SON! IT IS MODIFIED TO MEET HIS NEEDS!

His "wife" a Keller Williams "realtor" has herself licensed as a "broker" owning 51% of one of his fraud LLC companies created a LISTING AGREEMENT FOR MY HOME WITH HIS LLC AS THE SELLER AS A DUAL AGENT back when I first discovered the title transfer. Meanwhile she is obviously involved and was here in my home and saw the modifications for my son confined to a wheelchair. BUT GUESS WHAT?? They are trying to evict by 02/29/24 without being held accountable yet for the theft and fraud...

KELLER WILLIAMS EMPLOYS THIS WOMAN AS A REALTOR? ANA KRAUTHAMER, GREATER WEST CHESTER KELLER WILLIAMS!! YOU EMPLOY A SNAKE WEARING LIPSTICK...didn't Keller Williams just lose a case for more than 40 million for the agents using Dual Agent status??

See this post and let them know what this woman is doing to a family and throwing them on the street with no way to care for their son in a wheelchair. His care will fall upon the Medicaid system to pay when this family prepared for his care so they would not have to rely on of government funds for him!!!Ll

It appears that this office employs at least some individuals who have a history of conducting their business by wreaking havoc -- retaliation, mud-slinging, whatever you may desire to call it -- on other people's professional and private lives. There is a character in your employ by the name of a Kate Brassel who has a very disturbing history of trampling over the lives of innocent others including students, professors, et al.

-- -- apparently stemming from New York to Petaluma, CA, Holyoke, Andover, Cape Cod, Concord, Massachusetts on up through Maine traipsing around in a high-falutin' trampling fashion over customers and the general public -- and we refuse to conduct business with an organization that is a risk to our financial, moral, and mental well-being. From unwelcome and flamboyantly, arrogant sly, grotesquely manipulative flirtations to instigating law suit hungry confrontations, your employee has lost you potential business. Disgusting to say the least because at least some lives suffered irrecoverable damages, injuries, and wounds due to Brassel's professional and moral decrepitude, some to the tune of millions in damages and surmounting; yet, the integral damage to individual lives and families is incalculable and also surmounting, Brassel.

P.S. Kathleen Brassel, please know that you are on notice that if you harass, intimidate, flaunt around, retaliate against, or entice innocent families including ours -- including screaming out of your vehicle targeting common pedestrians as has occurred amidst Professors and unwitting students of immediate past -- for whatever twisted motives you have against others in workplaces, institutions, and the general public you'll be reported to the police accompanied with an application for a restraining order.

Try asking your Professors and professional colleagues about such heightened concern for personal and family safety given your past history.

They're not likely to wince at shedding light on the truth of your all too obvious sly games. Boiling things down to the elements, this character's unwelcome, calculatingly deceptive solicitations and retaliatory actions made for quite the hostile workplace/educational atmosphere, to the point of others suffering intimidation, fear, and unsettling disturbance of the overall peace.

Agent Stephanie Freemyer backed out of a signed lease agreement we had with her to rent a property 3 weeks prior to move in. We had already quit our jobs out of state and had jobs lined up when we would move.

Completely unprofessional realtor, would not ever do business with someone like this or the company they represent. If I could give you zero stars, I would.

I called SueAnn Leighty regarding her listing in Salem for three days straight. No return call.

Home was listed as not being shown until open house on sat 9/7. Open house was cancelled, and she texted me Friday night saying it went into atty review and isn't available. I was a realtor for 20 years and know this is a lie. I said why aren't you showing thru atty?

She told me to try back it may be available and I said so you kept the listing for yourself she told me to not contact her anymore with my rude comments I am filing a complaint with the Real estate commission and she can explain to them why she kept the listing and wouldn't show to other agents! Very unprofessional. I called office and broker never got back to me.

I left a message with corporate headquarters. I intend to follow this all the way thru because this against her fiduciary obligation!

Whatever you do, do NOT use Estrella Teilhaber as your buyers agent. She does NOT look out for your best interests as a buyer, demands you put down more earnest money than you need to, doesnt even bother to ask to extend the due diligence period, and discourages the most basic of negotiations, and refuses to advocate or negotiate anything for you at all (not sure if it is laziness or just wanting to keep the sale price as high as possible to get her commission a few dollars higher).

I couldnt even get her to fix all the plumbing that needed repairing as she only meekly asked the sellers to repair one leak, when there were serval plumbing issues she was supposed to get fixed while the plumber was out there, anyways.

It was like she was working for the sellers more than me.

At closing, she went on and on about herself and how easy it was working with the sellers agent (yeah, I guess it was, since Estrella Teilhaber did not bother really working for me her own client!).

Its called ethics violations as well Oh yes, Estrella Teilhaber claims the broker at this location helped her and approved her terrible representation of me, every step of the way so if true, that means the fish rots from the head and I was not impressed with either one of the brokers responses, when I called to talk about my bad experience with Estrella Teilhaber. I could say a lot more but Ill save that for the real estate commission.

I texted Johnny about getting an HOA for a 55+ community house (3 Forest Ct Monticello, Ill 61856) Johnny never responded so I asked again 2-day later and told him I need the information for my relo or I would have to move on...

Johnny's exact response was "Cheers to moving on".

How much money would Johnny have made on the sale of this house? If you are selling a house in a 55+ I'm assuming you would have the HOA at your fingertips.

Is that a crazy expectation?..]

And...we wonder why the same organization that runs the DVM is calling realtors lazy and overpaid.

hmm...starting to make sense to me.

For the realtor that answer questions day and night I commend you!!! Johhny is just not amongst your ranks.

One word - Terrible. This woman Georgiana Zigovszki should be ashamed of herself. She wasnt my agent but represented the buyers on my house purchase who BLATANTLY and shamelessly lied about structural and foundation issues, on the home I purchased. I strongly suspect Georgiana Zigovszki knew about these structural and foundation issues, as carpets were put all over the home, cracks over door frames were puttied and painted over from the structural damage, in order to hide and conceal flaws during any of my walkthroughs Georgiana Zigovszki had to have known, in my opinion.

I am recently widowed and spent almost all my savings on this structurally unsound home. After moving in and discovering all the many structural and foundation issues, I contacted Georgiana Zigovszki she claimed the sellers (Chris Wiggins and his wife Brittany Wiggins) had no idea and she didnt know what I was talking about. I guess, all the brand new boards (and a *** Mickey Mouse job someone did with the boards and shims, at that) and joists, in the crawlspace just magically appeared out of nowhere. The seller, Chris Wiggins lied to my agent that he NEVER once went down to the crawlspace in the 10 years he lived here. Absolutely Shamelessand Georgiana Zigovszki is a part of this debacle as the sellers lied on the disclosures and I feel Georgiana Zigovszki knew of something, since the house was covered in carpet and putty/ paint to conceal the cracks and uneven floors. Not to mention, the square footage of the garage was added to the homes living space square footage in order to misleaddodgy. The floors also were not hardwoods but engineered wood another lie. These issues are minor compared to the homes structural and foundation issues, though. It does show Georgina does not mind lying, though.

Georgiana Zigovszki should be reported to the GA real estate commission and I just might be the one to do that.

The boards and joists are clearly brand new and definitely newer than 10 years, unlike the lies I was told on the seller disclosures and by Georgina Zigovszki. You can even see the brand new tags on some of the boards! Again, the sellers claimed they never once went down into the crawlspace in the 10 years they lived in the house.

There are many photos but cannot post them all. Ive had several contractors here now and the fix will be about

$30,000 to $45,000 on a home I paid too much for in the first place.

I included just a few photos but have many many more. As mentioned, You can clearly see how the boards are brand new even with new tags still attached!