Product: Keller Williams Realty Customer Care Clear all filters (36 of 36 reviews match)
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Keller Williams Realty - UNPROFESSIONAL

rental agent William Hagan told my agent we had an apartment. we filled out all the tenant paper work, were approved. The rental agent failed to get the lease signed by the owener, kept stalling us, saying she was away. Then told us the owner was waiting to see if she could rent the whole house, then told us we had to move our lease date up from 7/1, to 6/15. We agreed and still never heard back from them.
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Review
#1547777 Review #1547777 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care

Keller Williams Realty in Show Low, Arizona - The "Invisible" Landlord

Never responded to our five email requests for interior maintenance using their tenant portal. Had a fuse trip putting our refrigerated food at risk. No response to emails or phone calls. Generally just a very non-responsive group when it comes to maintenance on the property, hence the "invisible" landlord.
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Review
#1516196 Review #1516196 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service

Keller Williams Realty in Manassas, Virginia - Stay Clear

1.3
Details
I am writing this in hopes that it steers people away from this company and the heartbreak and tears they cause. I was forced to go through them as the listing was with them. There front desk staff were amazing, but when working with the realetor all I got was a condescending know it all who was rude. As a client trying to get a home, I felt very disrespected. She even went so far as to lie to me and my agent, resulting in a heartbroken family without the home they really wanted. I will be making sure to not them get the business of myself, family and friends.
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Review
#1467737 Review #1467737 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service
So, my Dad died, I'm the executor. All the sudden, my husband is getting call after call from these people, trying to get us to use them for selling the house. He's not on any court paperwork, nothing. I call them back - only to find that we CAN'T get off the list -...
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1 comment
h.kitchener
#1530511

Common tactic among not only realtors but other companies offering their services when you file for bankruptcy; have a court case or many other public record situations. You cannot stop them, short of changing your phone number but rest assured they will eventually stop.

You can be polite and tell them you are not interested or you can harangue them with your distaste for them actually having the effrontery to call and disturb you. Your choice.

Review
#1318566 Review #1318566 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service

Keller Williams Realty - Lost My Cashiers Check

I sent a cashiers check certified to Keller Williams. I tracked when the check arrived & time. They can't find the check. They want another check. No way in *** will I send them another check. It is their fault. Pure negligence. I consulted a real estate attorney & they said do not send them any more money.
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Review
#1261956 Review #1261956 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Problems with payment
1.0
Details
They are not professionals at all they blast loud music really loud while working take a very long time on each project something was stolen from a home because The workers decided it was ok to take also they don’t always do background checks on people so you wouldn’t...
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1 comment
Anonymous
#1482071

Found out real estate agent had a Felony on his record for stealing real estate transactions-- and yet he was allowed to sell houses in MN. I don't know about you but that person shouldn't be allowed to sell or even show houses with a record! The agent didn't do his work but sure collected on his transactions before moving to Colorado

Review
#1248085 Review #1248085 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service
1.0
Details
purchased a home in Mesquite Nevada just last month.During the search for a home the agents were very nice. However once the home was purchased and finale papers signed, the agents changed 180 degree. We entered our newly purchased home to find the smoke alarm going...
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Review
#1213748 Review #1213748 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Cons
  • Poor agent service after sale
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
My Story is virtually similar to the United Airline passenger who was dragged down the aircraft aisle.KW dragged us through court for two years - a retiring couple. - The KW owner/agent sued us because we pulled out of a contract due to not not disclosing water and...
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4 comments
Anonymous
#1345788

I believe our best option is to copy the link of this webpage and post it weekly on every media site we can find for others to learn of teh growing list of complaints with KW business practices and mistreatment of clients. Examples of places to post: Craigslist (your town); KWs twitter; Facebook (free ads in local papers; HOA websites; -can you list some here I havent thought of?

This can become a ground swell of a movement. That will get some attention.

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Review
#1062941 Review #1062941 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35000
Preferred solution
Full refund
1.0
Details
Used an unethical approach today to a received contract. Would not recommend using them, awful experience, very unprofessional and untrustworthy.
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1 comment
Anonymous
#1308409

They stole my home by lying. Cathy Grits, agent lied and added 6 thousands dollars to my cost without telling me and lied.

They are very dishonest.

Almost 60 and will be homeless because Cathy Grits lied. Don't use Keller Williams, Cathy Grits because she is a liers and dishonest.

Review
#1024370 Review #1024370 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service

Contact Keller Williams Realty Customer Service

Mailing Address:
Keller Williams Realty, Inc.
1221 South Mopac Expressway Suite 400
Austin, TX 78746
USA
Phone:
(512) 327-3070
All Keller Williams Realty Contacts

Keller Williams Realty Customer Care Review

1.0
Details
Worst customer service I ever experienced! They do not get back with you, and they leave you hanging on. Been waiting for my security deposit for 2 months now. Lousy company. They should all be ashamed of themselves!
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Review
#1014815 Review #1014815 is a subjective opinion of poster.
Service
Keller Williams Realty Customer Care
Reason of review
Poor customer service