Skokie, Illinois
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

My husband and I were looking for a home to rent. Our situation was challenging as we have a dog and a not so great credit score.

Emilio Bartucci and Marco Daeillo both reassured us that "Everything in real estate was negotiable." After looking at a house , we filled out the paperwork and were told that it would take a few days to be processed. We waited and waited and waited and have never received an answer. We understand our situation was challenging but a simple "no" would have been ok. We would have moved along to the next broker and not have gotten so frustrated and hurt.

I would never want anyone to go through what we went through.

Our kids were so excited and these men built hope in us just to be heartbroken at the end. We were even willing to put up more money knowing that our credit was bad.

Product or Service Mentioned: Keller Williams Realty House Rental.

Reason of review: Order processing issue.

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