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OK, this is not just any complaint. I am completely disgusted by Kelly Hayden's practices and I am not really sure how to convey my level of disgust. I had been referred to Kelly by my neighbor because I wanted to rent my townhome as he did a few weeks earlier. I have never rented out my place before and I trusted my neighbor's judgment. Man!! Did I make the biggest mistake of my life and my neighbor shares my sentiments. MAN!!!! This was the worst experience ever. I couldn't wait for my contract with her to be up. I would have fired her loooooong ago, but I was out of state and I didn't feel like dealing with the trouble. Boy! The cost of my laziness definitely did a number on me. When I first entered into the contract with Mrs. Hayden we had agreed that she would contact me prior to getting any maintenance done to the house in order to give me a chance to get someone in there to complete the work. In the month of October 2015 I expected to receive the normal monthly payment so that I may pay the mortgage on the property. When I received the invoice it was about $400 short. So, I reached out to Kelly to inquire about the shortage and her response was " Oh, the tenants had an issue with the air conditioning to we took the money from the payment to get it fixed". Mind you, this was 2 weeks after the work had been done. I asked her why didn't she inform me of the work and she said " it was not in the contract for me to let you know". WTF!!!!!! What do you mean? We sat right at my dining room table and you assured me that you would inform me. What happen to being a person of your word? We had a verbal agreement. Had she let me know about the work I would have had my guy who also lives in my community do the work inexpensively ( I still have not seen the invoice). Ok, Then I received notification from Mrs. Hayden of a 45 day notice from the tenants that they were moving out on the 20th of December due to them closing on a house. I said great! I am back in the area and I will finally get back into my place. I had planned on putting it up for sale so it would be great to have access to it again. So the 20th came around and I heard nothing from Kelly at all!! I sent her an email and attempted to call to find out what the next steps should be and when I would be able to get back into my place. So she finally called me back on the evening od December 21st only because I had my attorney contact her office because I was fed up and tired of dealing with her lack of professionalism. When I got on the phone with her this is exactly how the conversation went:

Me: Hello

Kelly: Hey Sir what's up?

Me: What do you mean? The tenants left the property and I need my keys so that I can access my place

Kelly: Oh, I didn't know that you wanted to get back into your house. I am on vacation until the 25th.

Me: What do you mean? You knew that the tenants were leaving and you didn't once try to contact me to inform me of the next steps and now you are telling me that I can't access my place until you get back from vacation?

Kelly: I can't read your mind how am I suppose to know that you wanted to get back into your house?

Me: What do you mean? The tenants are gone. Why wouldn't I want to get back into my house?

Kelly: So what do you want me to do about it!

Me: Are you going to pay the rent since I don't have access to my place?

Long story short, she got *** with me and told me that I should have called her. WTF is the agent here? Why would I call you? How would I know the tenants were completely gone? I never even met the people.

WHATEVER YOU DO, DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS LADY. SHE IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!! I AM SO DISAPPOINTED!! I have friends who have rented their places out ( Not with Kelly)and they told me about their great experiences. I picked the wrong company to do business with that's all. I still have faith! Deal with Kelly Hayden at your own risk. Don't say that I didn't warn you!

Reason of review: Problems with payment.

Keller Williams Realty Cons: Shady.

Location: Cedar Rapids, Iowa

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Guest

We up here in DC are so happy to have seen this since many of us are relocating in the Spring to that area. We were going to ask if you knew of anyone in real estate that could assist us.

She should be more humbled since she clearly did not follow through.

Instead you're met with arrogant belligerence. Sorry for your horrific experience.

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