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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I closed on my house on March 26, after one of the worst experiences of my life. My KW realtor literally became the seller's agent as soon as she put the offer on the house. She conned me into thinking that repairs would be negotiated on the house after the FHA inspection was over, at the request of the seller's lawyer. Well, in the meantime I started to notice that the lawyer she recommended wasn't reading the paperwork, like the solar contract and (after it was too late) the inspection report. I spent so much time researching my solar contract options that I didn't notice she wasn't reading the inspection report until after I fired her. Then all of a sudden the house was closing and nobody even tried to negotiate repairs. As a result I have safety issues in the house - lead paint and a reversed polarity outlet in one of the bedrooms. That doesn't include severely peeling paint that the bank appraiser, with the FHA checklist, should have red flagged. I got a real lawyer who wasn't colluding with the realtor and he was appalled at the whole thing. At that point I made a calculation that I would lose too much money by backing out of the deal so I went through with it. The realtor never even told the family to remove the wall to wall dog *** from the backyard ( took 2 people an hour and a half to clean it), or the 50 gallons of paint plus 20 quarts in the basement (I have photos). I had to threaten to not close for her to attempt to address any of that. She just kept making excuses for the SELLERs - oh they were too busy, oh they didn't mean to be disrespectful (by leaving the backyard like a mile high stinking pile of *** My lawyer got $100 out of the sellers for me to clean, but in hindsight it should have been $500 to ensure they'd actually clean it, because I ended up doing that and taking all the paint and about 10 gallons of pesticides to the household hazardous waste day at the dump. Then she went around telling me up was down and down was up about the rest of it - a completely lame and not fully-painted front railing to satisfy FHA rules, the completely peeling paint on every single opening of the garage, the peeling and lead paint on half of the windows - oh that was just FINE! She made pathetic excuses for herself when I confronted her about all of this. Result is that I will resell this house myself next year since it requires more work than I can afford (which I told Samantha as well - but all she cared about was her commission). I will be taking the real estate course and selling this myself. Never again Keller Williams. Never again another realtor. This business is as corrupt as it comes. I don't know what kind of a corporate culture they have going on over there but it seems to be all about greed, fake people, and lack of concern for your customers. I am appalled at everything I saw about this - 3 women colluding to railroad me through this - SEFCU agent (changing banks too!), lawyer and realtor. All BFFs who go out with each other regularly and talk about their clients. I'm sure they're helping each other out with their careers, all at the expense of the clients. It's pathetic considering that you could do just as well by being honest. Oh and I am also filing a complaint with NYS about the lead paint issue. What a nightmare!
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Keller Williams Realty - Buyer Rep: Carrie Johnson, East Point, GA
Cross-posted Things started out badly at the outset and only got worse. Had this RE agent any respect for customers at all, she'd know I found a lender and am under contract for a million dollar property, all I need now is my buyer rep. Her abysmal lack of attention...
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Review
#1543898 Review #1543898 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Keller Williams Realty - Staff member verbally abusive
Keller Williams Realty - Staff member verbally abusive
Keller Williams Realty - Staff member verbally abusive
Keller Williams Realty - Staff member verbally abusive
Keller Williams Realty - Staff member verbally abusive
Keller Williams Realty - Staff member verbally abusive
Hi, i have a concern with one of your realtors station in Ohio. I noticed she was verbally abusive towards other patrons on social media Facebook and it draws concerns if she behaves like this with clients. Now I was hoping to retain your company to buy a house but if...
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2 comments
Anonymous
#1712473

this is probably from the girl she was talking to. I don't see anything major, other than she could have ignored her. I don't see where she picked a fight.

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Review
#1575698 Review #1575698 is a subjective opinion of poster.
Cons
  • Unethical service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unprofessional
  • Awful Realtor

Keller Williams Realty in District 13, Louisiana - Unprofessional

2.0
Details
Keller Williams Realty - Unprofessional
Keller Williams Realty - Unprofessional
Keller Williams Realty - Unprofessional
Yvette Sehon a real estate consultant have been very unprofessional in handling business with the apartment complex in which she leases. I have been getting thrests from her via text messages. I was told by her i have no rights only to just pay the rent and shut up. The building was sold and i just asked her wither my deposit will be transfered and i nedded a new lease. I stronger believe she is racisit and bias. She should not be working for Keller Williams with this type of attitude. Shes not in this field to help others just to help herself win.
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Review
#1582204 Review #1582204 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$875
Preferred solution
Let the company propose a solution
1.0
Details
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
Keller Williams Realty - My whole life got destroyed due to your Bakersfield office
We had a rental agreement but one of your agents disposed of everything i owned as i was falsley incarcerated on a tresspassing charge which happened to be on a citzens arrest on behalf of your agent ken austin and while incarcerated he had our dog impounded and put to...
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3 comments
Anonymous
#1335950

This tale of woe is known grammatically as a "run on" sentence.

I'm sorry about your troubles but, since your writing is more or less incoherent, I can't quite ascertain the nature of the conflict.

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Review
#1055949 Review #1055949 is a subjective opinion of poster.
2.3
Details
Keller Williams Realty - Racist experience
My husband and I went to an open house at 10301 Chrysanthemum home in Bel Aire, Los Angeles California. The agent told us " we were movin on up" like the Jeffersons show and told us we were "smart people" and if we had good IQs, we would call him today. He also told my...
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Review
#1661452 Review #1661452 is a subjective opinion of poster.
Pros
  • Agent unethical
Cons
  • How i was treated by robin hayness
  • No profesionalism
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Kellerwilliams

Keller Williams Realty in Plainfield, Michigan - Trashy

1.0
Details
Keller Williams Realty - Trashy
Keller Williams Realty - Trashy
After purchasing the home and closing, we were told it was moving in ready. We showed up with a very large trailer full of furniture and other belongings to find that the realtor lied. The garage was 25% full of trash and things the previous owner didn't want. The yard had numerous items including 14 bald truck tires and a pile of garbage. Our realtor called and was told that's how the house was being left for us. She was kind enough to pay for most of the disposal fee. It was about $300 and took approximately 10 hours to get the home and property to the condition in the closing documents. Thanks Michelle Prill. You're a crook.
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Review
#1582924 Review #1582924 is a subjective opinion of poster.
Cons
  • Crook
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Fired
Tags
  • Michelle Prill
1.0
Details
Keller Williams Realty - SHADY AND UNETHICAL
Keller Williams Realty - SHADY AND UNETHICAL
Keller Williams Realty - SHADY AND UNETHICAL
The first day I met John Cusato of Keller Williams from Bethany Beach, Delaware I advised him of my situation and that I was looking to make a profit or break even from the sale of my home. I was put into contact with John Cusato using the Homes for Heroes program for...
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Review
#1286328 Review #1286328 is a subjective opinion of poster.
Cons
  • Way they conduct business
  • Agents
  • Unprofessional and neglecting
Reason of review
Poor customer service
Loss
$4335
Preferred solution
Full refund
1.0
Details
I bought a home for $360,000 in West Point, Utah. The listing agent Stephanie Phipps was the absolute worst. My inspection and both walk throughs went almost flawlessly. There were some minor things wrong with my house which the seller refused to fix any of them. The...
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Review
#1637065 Review #1637065 is a subjective opinion of poster.
Cons
  • Unprofessional and neglecting
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • First Time Home Buyers
  • Keller Williams Realty Partners
  • Stephanie Phipps
1.1
Details
Keller Williams Realty - Fiduciary duty not provided
Keller Williams Realty - Fiduciary duty not provided
Due diligence ended sep 30th, closing oct 5th. Just about everything I request was ignored via my agent. She did not obey my wishes while in due diligence not wanting to request repairs or credit for things that wasn't up to par instead saying she would have her own...
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Review
#1440229 Review #1440229 is a subjective opinion of poster.
Reason of review
the whole experiance was not as it should have been
Preferred solution
make everything right knowing all the facts

Contact Keller Williams Realty Customer Service

Mailing Address:
Keller Williams Realty, Inc.
1221 South Mopac Expressway Suite 400
Austin, TX 78746
USA
Phone:
(512) 327-3070
All Keller Williams Realty Contacts
1.0
Details
Was excited to see a property at Impala Cr, set up an appointment with K Hutchinson for 9:45am on a Saturday 9/14. 4 days prior and she stated she would meet my wife and I. She sent a different realtor showing she could care less for my wife and I by never letting us...
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Review
#1655877 Review #1655877 is a subjective opinion of poster.
Cons
  • Poor service
  • Customer service
  • Realtor or the company
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Keller Williams Advantage Realty