Keller Williams Realty
Reviews and Complaints
Worked in the Boca Office
Absolutely the Worst company Ive ever worked for!
Fake Fake Fake!
They Preach Family, yet, if you dont pay their Fees, they Turn their back on you!
My advice. Go to another Real Estate Company. This one is full of Snake Oil Salesman!
User's recommendation: Go somewhere else
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Verified Reviewer | Salt Lake City, UtahFor harrasment towards David Bauchman
When this individual came into our home to sell the place, he found out from one of his coworkers that we had to wait for courts to confirm with selling the place in the first place. We told him that we would let him know how it went, and we will be in touch if we won.
Then he kept calling me trying to force something that's not going to happen. I don't like being forced into something and especially when he said that he's talked to my husband in which he hasn't. This person shouldn't be in this kind of field.
I even have text messages from him. I block him and he finds a way.
User's recommendation: Don't deal with this company ever
I left the East Boca Office. Waste of time!
I hung my License on their wall. Although they Preach Family Bla bla bla.
But they really ONLY care about collecting Fees from as many Agents as possible.
MOST of Keller Williams Agents are Unproductive.
They simply Dont CARE About ALL their Agents. Only a Select Few!
Never mind their ridiculous 72Sold Crap!
- Too many to list
Preferred solution: Nothing
User's recommendation: Call another company
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Verified Reviewer | Detroit, MichiganA customer complaints
We just listed my moms house in salem ohio for sale with one of your listing agents last week. And she is planning on holding an open house Tomorrow on my moms house.
And i texted your listening agent not once but twice and asked if we could cancel the open house on 7/17/2022.
Due to my mom being in failung health and not feeling well this week due to her being on diaylsis . And your listening agent ignored my wishes as my mom caregiver 24/7 and her daughter who is the medical durqble power of attorney.n
Preferred solution: Let the company propose a solution
User's recommendation: Not to list with keller williams realty who dont care for their clients and their family members when a client is in failing health
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Verified Reviewer | New Castle, PennsylvaniaFraud and unethical conduct
After I reached out to them they have not responded in any way.
And some of the fraud that was uncovered.
I am writing you to complain about Elizabeth Folweiler (property manager) and Caren Stauffer (team leader) from your New Castle office. They did not follow your own POLICIES and PROCEDURES, they inflated bills, charged for work not done, and did not maintain a clean well cared for house.
It looks like your New Castle office was not honest, and did not have any integrity. I really expected more from a Keller Williams Realty Professional. Let me tell you what happened.
Elizabeth Folweiler had spent $3,930.00 in repairs and told me the house just needed to be cleaned and she had a renter already. The builder was wanting payment for the work done.
The problem was I did not authorize any work to be done. Part of the bill was to remove a boiler and registers, but the house did not ever have a boiler. If pictures of repairs were taken to show work that needed to be done, I could tell her to remove the boiler or not. She put in a vanity in the bathroom but did not fix the moldy bathroom floor that was patched with paneling.
No pictures, no authorization of work, and no pride of work. Here are some highlights of the problem.
Elizabeth Folweiler hired Michael Trover allegedly do repairs and get the house up to renting standers. As I said earlier, she told me the house repairs were complete. She sent me a few after repair pictures, but not before pictures.
But after 5 years things were not adding up and she would not answer some basic questions. By that time, I had had enough so I let her go and found a different property manager (Bree). Bree sent me some pictures of the real condition of the house. When I got Brees pictures, I was never so embarrassed in my life.
I felt bad to have my name associated with that slum house. The house was ready to rent, but it was not. The bathroom floors were rotted and moldy, kitchen drawers had no bottom in them. The hallway had a 2-foot hole to the attic with black around it and it was dirty and in poor condition.
kitchen ceiling tiles being replaced four times in five years. Only to find out the bathroom right above the kitchen has a leak. I think it would have been better to just fix the leak once. When I call Caren Stauffer to talk about Elizabeth Folweiler, she told me I have never heard of anything like that about Elizabeth!
and told me Elizabet was doing a good job. The second time I called and told Caren Stauffer what Elizabeth Folweiler was doing she would not talk about it. I had to ask myself was Caren Stauffer (Team Leader Keller Williams Realty) complicit in the scheme to commit fraud? Did she look the other way, or was she in on the fraud?
So, is that the type of Keller Williams Realty Team Leader you want your Team Leaders to be aspired by?
I got a chance to go to New Castle and I had to apologize profusely to the neighbors! I was ashamed of how my property looked and told them Keller Williams misrepresenting my intentions as a landlord!
There is a court case against Keller Williams, Elizabeth Folweiler (Keller Williams property manager), Caren Stauffer (Team Leader Keller Williams Realty), and others.
Anyone else that has had the nightmare experience or any fraud youve experienced contact me directly.
Dennis Marquis
(509) 910-****
annod007@***.com
- Cost me money
- Fraud and unethical conduct
- Agents
- Lack of care or concern for our bottom dollar
Preferred solution: Let the company propose a solution
User's recommendation: Dont do any deals with Elizabeth Folweiler, Caren Stauffer, the New Castle office, or Keller Williams Realty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaI am hoping to help others avoid a bad experience
PLEASE READ!! Do not work with Keller Williams/RPM!!!
We hired RPM Home Advisors (Keller Williams Midtown Atlanta) to represent us as buyers.
As the direct result of an error made by their agent, we ended up spending 18k in repairs shortly after the sale. Essentially, the agent acted on her own behalf without our consent. We approached one of the partners at RPM to explain the situation; he agreed that the agent was at fault and said that he would follow up with his team to try to provide some additional training. When I asked about filing an E&O insurance claim he said that is above my pay grade, but put me in contact with someone else.
We filed a legitimate claim which included supporting documentation- emails, texts, expert reports and receipts.
Our claim was ultimately denied (months later)specifically because they said that there was an email chain provided by the agent that showed I was not only aware of the error in question, but that I authorized the agent to proceed anyway. The problem is, that email chain DOES NOT EXIST. I have repeatedly asked all parties for a copy of the email and they have refused, saying that they are not obligated to prove their case to me. You would think if there was an email to prove their side, they would gladly hand it over.
I am shocked at how we have been treated by this agency.
When we entered into this arrangement, I was not expecting lies, deceit, fraud or incompetence. I really hope this never happens to anyone else so please take my advice to heart.
- No pros
- Unethical practices
- Deceitful
- Not knowledgeable
Preferred solution: Let the company propose a solution
User's recommendation: Do not work with Keller Williams
I worked with the Vandalia office and worked with Patricia Murphy and Amanda Dahman and they never provided any help founding a house . Amanda told me for each house I wanted to look at was not
Amanda told me each house I wanted to look at was not available. I reached out to one of the realtors on the house I was looking at and was able to go see the house with no problems.
Now Im having problems with Patricia sending documents so my new realtor can close out my home and help me to found another home.
Patricia is not answering my calls. This is just pathetic
- Awful
Preferred solution: Stop working with this realtor and I need them to send whatever then need to send to my new realtor today
Very Bad Experience-Greenville,SC
I have been "working with" a realtor within the agency of Tim Elder in Greenville, SC. Getting into business with this agency was a very poor choice.
There have been multiple instances where my realtor has made it clear she 1. Does not know what is going on 2. Is not in communication with the seller agent 3. Does not have my best interest in mind and will be misleading in order to close the deal and collect the check.
I have given multiple chances and finally informed her that I want out. I know another Keller agent with another agency and want to switch. Thinking this agent/agency would want to salvage their reputation/own their poor performance and do what was right, I tried to switch. I got a call from Tim Elder (Managing agent), he came across as very condescending and rude.
He had the approach of: We have you locked in and I no longer feel like a customer. I will not make the same mistake again. More so disappointing has been my attempts to contact anyone at Keller Corporate with no ability to get any help or even talk to someone.
I can not believe the service I've received in such a competitive industry. They must not need my business or recommendations.
- High sell volume and corporate real estate
- Inexperienced agents that yield poor service
Preferred solution: Let the company propose a solution
Problem with agent in Florida
I have tried to deal with this guy(L. Marquis Richardson).
He is holding my property as a HOSTAGE because I will not sell it to him. He represents your company; Keller Williams is this the way your company operates.
He took my lock off my gates and added his own. I have advised my lawyer of this problem
- Disingenuous liars disrespectful lack of customer service
Preferred solution: Let the company propose a solution
User's recommendation: If you are an older person avoid this company and never do business with them without a real estate lawyer. They , Keller Williams agents,are fast talkers and they advise you wrong.
Still haven't heard anything
This has been going on since July 1st September 7th the owner of Keller Williams hometown realty promised me he would help and look into the fraud
User's recommendation: Do a background check on your agent
Victim of fraud
They still haven't gotten back to me I became homeless and I just filed a lawsuit in Greene County Courts do a background search on your agent they do one on you do one on them make sure they are who they say they are my agent come to find out it has already had fraud charges which I don't know if they were ever reported to the division of real estate and she also has theft charges
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Verified ReviewerTheft of my appliances and Lies
The Realtors at Keller Williams Rainforest Realty in Belize are unlicensed and unregulated advertising under the Keller Williams name. The realtor Lupita Ferguson took appliances from my home and kept my brand new washer and stove top.
She removed my refrigerators from my house taking them to her own rentals and home. She didn't even try to hide it they were in my living room freon damaged. She charged me 60$ a mow every week and never did it my grass and weeds in Belize were 3 feet high. I was in the USA enduring the coronavirus lockdown.
Her boss Macarena Rose was not sympathetic saying they could charge what they wanted but she didn't tell me any fees no contract and she allowed her HOMELESS brother to stay in my house saying he would keep it from being Looted or Vandalized and would mow it for free. She was Supposed to be selling it but allowed someone to stay a month lying saying he was a serious buyer for the house. She claimed he did 400$ in damages but didn't send a picture or receipt on WhatsApp the way we communicated. Over the 2 year ordeal she has had me Western union her HUNDREDS of dollars and kept 100% of the rent and Deposits sitting made up damages and changed my locks on my house so I had no keys to it.
She had my For sale listing under an obscure link not their main website under Older listings with no obvious click here button.
She told me it sat for 5 years before I found it on the internet. I believe it was more adventurous for her HOMELESS brother to have my completely furnished house with flat screen tv and CD player a free place to live than sell my house.
Use any real estate company but Keller Williams.
- Agent unethical
- Are in belize
- Were close to house
- Take advatage of out of country customers
- How i was basically used and misled
- Attitude ethics no respect for seller privacy or instruction
Preferred solution: Apology
User's recommendation: Do Not Use Keller Williams Realty
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Verified ReviewerResolved: Severe Complaint
Company fixed the issue and I have been provided with apology. I Accepted their Apologies. GOD FORGIVES THEM TOO!.
To this date no one from Keller Williams has reached out to me to apologize.
Lupita Ferguson removed my 2 refrigerators putting them in her own rentals and homes. She Freon damaged them not even hiding it; leaving them in the living room. She took my brand new washing machine &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Stove saying it would be for monies owed to her the rest of the year for mowing it that was June. I was in the US on Coronavirus lockdown and thought I could trust my local realtor.
Her boss Macarena Rose was un sympathetic towards me stating Keller Williams realtors are unlicensed Unregulated and could charge what they want. Without telling them their fees? There was never an agreement or contract other than to sell the house. Lupita also took in rents and Deposits from a renter who only stayed a month.
She lied and said he was putting in an offer. Keeping All 100% She made up damages and lied to get 800$ from me Western union and sent no pictures receipts or invoices of damages or repairs. She allowed her HOMELESS brother to live in my house for al year; saying he would keep it from being Looted or Vandalized and keep the yard up. She buried my House for sale in a Hidden link labeled Older listings with no obvious click here button.
It was advantageousgious for him to live in my FURNISHED house for free than to sell it. She was sneaky and greedy.
- Nothing except their office was close
- Unprofessional realtor
- Poor attitude
- Lazy people who are not held accountable
Preferred solution: Let the company propose a solution
Candance Haynie Realtor Provided us with an awful home buying experience. We hope this happens to no one else.
Candance provided us an awful experience; bad home contract with major errors, spoke to us rude, nasty and unprofessional. We sincerely regret ever using this low class acting woman.
Was it legal for you to try and charge us more money outside of the seller asking price?
Then say it's a management fee. I know you were lying and this should be fraud.
- Hire uneducated realtors
- Poor customer service
- Realtor
Preferred solution: unprofessional realtor Candance Haynie ruined our home buying experience. Why do you allow your relators to deal with clients so rudely and unprofessional? Candance Haynie tried to charge us more money for this house outside of the asking price.
User's recommendation: Don't do business with Candance Haynie or Rick; Con artist, Rude and Inconsistent. They gave us a terrible buying experience. Be aware of fake good reviews for these people. https://goo.gl/maps/PH17XXfwvGLTipuZ7.
Jessica seiter smith
Very unprofessional. Talked VERY NEGATIVELY about client's relative and was very unprofessional.
The subject should have NEVER been brought up while on the job!!!!!
It was a personal matter and VERY ONE SIDED!!!! Would not recommend her or your reality company to anyone!!!!!
Do not use her or your company for any realty issues!!!
- Bad service
- Unethical service
Preferred solution: Apology
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I was a witness to what he has says about Elizabeth
Please get in touch with me. I would like to hear more.
If you ever need anything that I can help with just let me know. Dennis Marquis annod007@***.com