We hired an agent from KW who came to our home accompanied by her broker. They arrived armed with elaborate folders, impressive charts, and rattled off lots of data.
When it came to selling our home, the agent recommended a pool repairman who had absolutely no knowledge of pools. Fortunately, we have years of experience in real estate because we had to coach her about each and every step of the process, from when an open house would occur to the basics in the process. Whatever we told her, she said she would have to ask the broker. We wonder about the role of the broker who should have been coaching her.
When there was a discrepancy in the commission amount, we called her and the broker and never got a call back. She never showed up for closing.
Honestly, we would have removed her as our agent, but we were working with a partner and need to close quickly. Truly the worst experience in our 25 years of investing.
Product or Service Mentioned: Keller Williams Realty Realtor.
Reason of review: Poor customer service.
I didn't like: Do not match kw values and principles, Business practices do not match their promises.