Found out after I settled that the seller did not return ID cards for the facilities and I was responsible for the charge. After explaining, KW and Nate Johnson said that it was the buyer responsibility since they didn't get it.
Amazing that with the commission they make, they couldn't pay the $20 that they failed to get the cards in the first place. I will never use their services and will make sure no one else ever uses their services.
Clearly they care more about their commission than satisfying clients. There are plenty of other agents that would assist.
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